Privacy Policy

Your privacy is important to us, and we know that you care about how information about your order is used and shared. Our responsibility is to respect your privacy as much as you do always. We never share your personal information with anyone. Your provided information is only used by Omhandicraftgalaxy.com and our logistic partners to get the service done as requested by you. Also, this includes informing you of promotional offers on regular basis. Anytime you can mark yourself inactive to stop receiving the emails; however, the information shared shall remain archived in our servers.

Who we are

1. Introduction

Welcome to Om Handicraft Galaxy (referred to as “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices concerning the collection, use, and protection of the information we may collect from visitors and customers of our online handicraft store.

2. Information We Collect

We may collect various types of information, including but not limited to:

2.1. Personal Information

This may include your name, email address, postal address, phone number, and other information you provide when making a purchase or creating an account on our website.

2.2. Payment Information

When you make a purchase, we may collect payment information such as credit card details. However, we do not store credit card information; it is securely processed by our payment gateway provider.

2.3. Usage Information

We collect information about how you interact with our website, such as the pages you visit, your IP address, browser type, and device information.

2.4. Communication Data

When you contact us via email or through our website, we may collect information related to your communication with us.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1. Order Processing

To fulfil your orders, process payments, and provide you with the products and services you have requested.

3.2. Communication

To communicate with you about your orders, updates, promotions, and to respond to your inquiries.

3.3. Improvement

To enhance and improve our website, products, and services based on your feedback and usage patterns.

3.4. Marketing

To send you marketing communications if you have opted in to receive them. You can opt out of these communications at any time.

4. Information Sharing

We may share your personal information with third parties only for the following purposes:

4.1. Service Providers

We may share your information with trusted service providers who assist us in running our business, such as payment processors and shipping companies.

4.2. Legal Compliance

We may disclose your information to comply with legal obligations or to protect our rights, privacy, safety, or property, as required by law.

5. Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

6. Your Choices

You can access, update, or delete your personal information by logging into your account or contacting us. You may also opt out of marketing communications at any time.

7. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the updated policy on our website.

By using our website and services, you consent to the practices outlined in this Privacy Policy.

Changes to Return/Refund/Cancellation Policy

We reserve the right to make changes to our Return/Refund/Cancellation policy at any time. Any updates will be posted on our website, and the new policy will apply to future orders.

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please WhatsApp us on +91-7862993101 or e-mail us on care@omhandicraftgalaxy.com, We are happy to help you. 😊